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Avoid extra cruise fees (and still have a great time)

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Now that you know how to prepare for the airport, I want to help you get the most out of your cruise.

As you know we enjoy cruising and do it often.  They seem like an inexpensive way to travel – you have one flat fee for your room, meals and entertainment.  But there are extra fees, some of them unexpected, and that’s where the cruise lines make their money.

Here are some of the fees you might incur and how to get around them.

Beverage Fees

Not just alcohol, but soda and bottled water come with a fee too.

How to get around it: Some cruise lines let you bring a small quantity on board with you at embarkation.  We routinely bring  bottled water and soda, and have even brought on a bottle a wine in the past. Don’t forget your corkscrew, or they’ll charge an uncorking fee to open it for you.

Fitness Fees

You may have a full access to the gym aboard the ship, but the exercise classes come with a fee.

How to get around it: I have to admit, I love water aerobics and have paid a fee for that class.  But I typically abstain from classes, and instead start my day with a walk on the jogging track.  On days were the weather isn’t cooperating, I use the machines in the gym.  I love the smell of salt water and the quietness of the early morning, getting my exercise in as the sun rises.

Dining Fees

Most of your food is included when you eat in main dining room and at the buffet.  But you’ll find they offer some high end, very tempting options for a fee: like expensive meal choices, specialty restaurants, premium coffee and ice cream, and some brand name restaurants.

How to get around it: Cruises have food, food and more food.  Check out what free options are available before you even think about exploring the fee options.  For example, you’ll have to pay for the premium ice cream at the Ben & Jerry’s on board, but the soft serve  from the self-serve ice cream machines are free.

Shore Excursion Fees

The cruise line will offer tours of each port and beyond – for an additional fee. The fee applies if  you’re just using their transportation service to get to the city so you can explore on your own.

How to get around it: There is ease and peace of mind with the cruise directed shore excursions, but lots of times you don’t need them.  We have used outside companies and/or toured on our own for a fraction of the cost. Yes, it takes research and planning but it can be well worth it.  We’ve even booked shared transportation with others on board ahead of time, so we could see exactly what we want in a much smaller group – and for a fraction of the cost.

This has been our experience. Check with the cruise line you’re using because they may have different rules than the line we use. Nothing is worse than purchasing a case of water to bring on the cruise and having to leave it on the pier because it’s not allowed.  If want to get around an extra fee, and you can’t find details on it in your cruise contract, then call the travel agent or cruise line and ask ahead of time.

Bon voyage!

How to get through the airport and on the plane

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As you know we just got back from an amazing European cruise vacation. I want all of you to try it, but I know that some of you won’t because you’d have to fly to London.

You can get around the expense, but you can’t get around the new security rules. What if you say the wrong thing and get thrown off the plane? What if you bring the wrong thing and get taken to security in front of everyone? What if they won’t allow you to get on the plane with something you need or want, and your choice is to throw it away or miss your flight?

Because we’re experienced travelers, we don’t worry about that at all.

If you want to get through the airport and onto that plane without stress, do what we do.

1.      Make parking reservations – I can’t stress this enough.  What if you planned on leaving your car at the airport only to get there and find the airport lots are full – now what?  We park offsite with a reservation – no hassle.  They even have a frequent stayer program and we get one night free for every 7 we pay for.  The best perks? They have a shuttle to the terminal and if it’s cold outside, they warm up car when we arrive.

2.      Sign up for text or email alerts – They’ll offer it when you make your reservation.  We set up a text alert for 4 hours before the flight so we can avoid waiting at the airport for a plane that’s been cancelled or delayed.  If you didn’t do this when you bought your tickets, I am sure you can add it now.

3.      Weigh and measure your luggage – there are so many rules and regulations. Here’s what you should know before you go:  What is the size limitation of carry ons and checked luggage?  What are the maximum weight restrictions?  There is nothing worse than having to repack at the airport to avoid fees.  Measure your suitcase before you start to pack, and weigh it after you’re done.  Don’t waste your money on a luggage scale, you can use your bathroom scale.

4.      Plan your carry on bag – Are you checking your luggage or carrying it on the plane?  Checked luggage goes in the cargo hold, so you can pack any size toiletries. Carry ons stay with you, either at your feet or in the overhead bin. If you are carrying any luggage on, pack your toiletries according to the TSA regulations and place them in an easy to access area (i.e. on top of your clothes or in an outside pocket).  This makes the security check point so much easier.  Check out the TSA website for the complete rules and regulations

5.      Charging electronics – not all seats in a plane have power ports. Check your seat details by going to SeatGuru.com and looking up your airline, flight number and date of flight.  Sometimes airlines will change planes and you won’t have the power port you expected, so make sure all your electronics are fully charged before you leave home.

6.      Check in online – You should do it before you leave home.  Our airline lets us check in 24 hours in advance.  I do this to the minute to possibly snag an upgrade.  Some airlines make you wait until check in to select your seat assignment.

7.     Preplan your layover activities – If you know you are going to have a layover, check out the airport in advance (many have apps).  When flying British Airway into or out of Heathrow, you can schedule a massage during your layover.  You can purchase a day pass to an airline club.  We’ve done this and had a great experience with good healthy food choices, free Wi-Fi, and a comfortable place to relax.

These simple plan-ahead tips make flying easier, so relax and make those reservations.

What do you do to make your trip less stressful?

The Best Pre-Travel To-Do List

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Before we travel, we check off a pre-travel to-do list.  Today, I am going to share all the steps we take before leaving on vacation.

Home

  • Stop the mail and newspaper delivery
  • Set timers on electronics to turn on and off at natural times
  • Unplug or turn off all other electronics – it will save you a lot of money
  • Clean out the fridge and take out the trash
  • Water the plants
  • Tell your local police that you will be away so they can check your house when patrolling

Finances

  • Pay bills ahead or set up automatic payments to avoid late payment fees
  • Notify your credit card companies of your whereabouts and how to reach you
  • Clean out your wallet and remove anything you don’t need

Packing

  • Charge the electronics that are traveling with you
  • Pack chargers in your luggage
  • Use plastic bags. Put jars, tubes, and dispensers in sealed plastic bags (if they break your other items will be fine).  I put my clothing in huge bags, so if my luggage is out in the rain on the tarmac, my clothing will stay dry.
  • If you are traveling with a passport, remember to make a copy to take with you.  It makes getting a replacement so much easier.

I hope these tips will help you have a safer and happier vacation.

Lessons in Cheap Travel from an Expert: Me! (Rerun)

We just returned from an amazing trip to Northern Europe and, surprise, surprise – it didn’t break our bank account. How did we do it?

Transferable frequent flier miles

When we fly, we usually use one airline so our frequent flier miles are easy to use. But, our first destination was Copenhagen and our favorite airline doesn’t fly to Denmark. Lucky for us, the airline was in the One World Alliance so we were able to transfer our miles to another airline to receive free flights – we only paid the taxes.

We earned extra miles just by eating out and shopping

Our airline has a dinning program so you can eat out at participating restaurants to earn miles. The program is free. You just need to register your credit or debit cards. The shopping program works great for us. When we shop online, we start at their shopping website. Then use their links to access popular retailers. Between flying, eating out, and ordering online our frequent flier miles really add up.

We used our hotel points

Our flight got us in to Copenhagen a day early, so we had time to explore and meet up with a good friend. We stayed at a hotel and our lodging points covered the cost of both nights. Even better, we used extra points to upgrade to a room with access to a hospitality suite that served breakfast and late afternoon snacks.

We used timeshare points for the cruise

As some of you know, we like to take cruises. So, when we found a cruise that visited the Baltic regions of Northern Europe, we were really excited. Neither of us had been, so it was a first. We were so happy to find that we could trade our timeshare points for the cruise. All we paid were the taxes and port fees. We sailed to Tallinn, Estonia; St Petersburg, Russia; Helsinki, Finland and Stockholm, Sweden.

Yes, it took a lot of coordination and advanced planning…

But, our travel, lodging and cruise were covered – we only paid taxes (which were minimal). Of course we spent money for some of our food, entrance fees to museums, the tours themselves and souvenirs. But we saved money by walking, taking public transport, or tour transports where the only cost was the tip for the guide.

So, that’s my experience and my expert advice. You can travel without killing your budget!

That’s several more countries checked off our bucket list. Where would you like to go?

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Plant something!

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Welcome to our May Blog Hop!

This month we are so excited to help you in your business and life. You’ll find fabulous articles, how-to’s and resources for you today that have helped each consultant, blogger and business owner on the hop in their own lives and businesses. Get ready to be inspired for a wonderful month ahead of you as you move along through the blog hop.

You may just be starting the blog hop or may have come from 3. M. Shannon Hernandez at The Writing Whisperer on Natalie Bradley’s Blog Hop. If you get off track at any time, the full lineup below will help you move along from blog to blog so you make sure to see and learn from all of the articles featured here today.

Plant Something!

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I was brought up with a family that had a backyard garden. Especially now when I am making a great effort to eat more fresh and locally grown food, the garden makes sense. The garden my grandparents had when I was growing up took most of the backyard. Unfortunately, that doesn’t work for me. I have to keep mine small so that it’s something that I can manage and is not too overwhelming for me. I usually start around March with seeds inside (although in some years I buy plants in another month), but you can start your seeds outside in May!

Go ahead and try it. You can have a garden in your backyard or a container on your deck – whatever works for your situation. You can grow whatever appeals to you, from herbs to tomatoes. There is nothing better than going out and picking what you want to eat when you are ready to eat it.

You are probably thinking, “What does this have to do with saving money?” Lots! The more you grow the less money you spend at the grocery store.

Lettuce is a very easy vegetable to grow. Put seeds in the soil and within two weeks you have lettuce for your salads. No more buying lettuce at the grocery store, or wanting a salad only to find out that the lettuce in your fridge is bad. You pick the lettuce leaves as you need them.

Think about what you would like to grow today.

The next stop is  5. Deb Brown at Touch Your Client’s Heart on Natalie Bradley’s Blog Hop! Thanks for visiting and I hope to see you again next month!

Blog Hop participants lineup:

  1. Natalie Bradley at Natalie Bradley Consulting
  2. Rochelle Togo-Figa at RTF Coaching
  3. M. Shannon Hernandez at The Writing Whisperer
  4. Jill Russo Foster at JillRussoFoster.com <<– you are here!
  5. Deb Brown at Touch Your Client’s Heart
  6. Vicki Heise at Vicki Heise ~ Live Your Healthy Life
  7. Kim McDaniels at iBiz Design Duchess
  8. Robin Hardy at Integrity Virtual Services
  9. Heidi Kleine at Worth it Woman
  10. Ronda Neufeld at Ronda Neufeld Relationship & Life Coach

How to Get What You Paid For

I have always been the kind of person who stands up for herself.  It’s just something that I learned to do early on, and have gotten better at over the years.

What does it mean to “self-advocate?”

When you have a legitimate issue that is fixable, and you take it to the next level by contacting customer service or a manager, you are self-advocating.

By “taking it the next level”, I mean communicating politely. It doesn’t mean going all Liam Neeson on the issue.

Here are three examples of what I have been able to accomplish with a phone call:

1. I purchased a certain service while on vacation and felt mislead.  The written description did not explain the service properly.  If I had understood what they were saying (the way they meant it), I wouldn’t have bought it.  So, I filled out the online survey and asked that the company call me.  When they did, I explained what I understood the service to be and they clarified what it was supposed to be.  After advocating for myself and politely saying that I didn’t think it was worded properly, they gave us a free dinner for two in a specialty restaurant the next time we sail on that cruise line.

2. I purchased a massage through a discount website but was unable to reach the massage therapist. I contacted the website and asked for assistance in getting a.) the appointment or b.) a refund.  Everything was settled to my satisfaction, because I kept records of my attempts to contact the therapist (date, time of call and response).

3. I received a medical bill in the mail for services that were not covered by our insurance, months after the service date.  I contacted the billing company to ask why they waited so long to bill me.  They explained that they had let the billing person go and that they were behind in the billing.  I explained my case, which was we have changed insurance companies since the time of the appointment and I didn’t know if I could go back and dispute the insurance claim since this was several months before.  In addition, the H-S-A account we had with that insurance was now closed. We compromised and settled the bill for an amount which we both agreed was fair.

What you need to stand up for yourself

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1. The will and desire to get what you paid for.

2. The ability to stay polite and calm. I can’t stress this enough. This isn’t about ruining someone’s day or getting something extra. It’s about establishing the facts – did you, or did you not, get what you paid for?

3. Documentation – What was purchased and when (a receipt is great), what is the issue, how often and when have you contacted the merchant.

If you are doing online chat with customer service, make sure you keep a copy of the chat transcript.  I recently learned that if you are dealing with a merchant who records your calls, you can and should get a recording reference number as additional documentation.  Even I can learn something new.

It doesn’t always work

You will never know if you don’t try.  I think you need to try to get an amicable resolution that is fair to you and the other party. If not, you can always avoid that service in the future, or leave a negative (but fair) review.

It’s May 2015 – Time to order your 2nd Credit Report

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This month use Equifax

Hello, it’s Jill again, reminding you to get your finances in order so you can relax this summer.

How to Order Your Credit Report

The only authorized source for  your report is AnnualCreditReport.com. You won’t be charged and they won’t force you to sign up for “credit monitoring”. It’s yours to review by law. Learn more.

Visit www.AnnualCreditReport.com:

  1. Select your state, then click Request Report.
  2. Fill out your information, then click Continue.
  3. When it asks you to select a service, select Equifax.

Not comfortable ordering online? There are other ways to order your report:

  • Mail your postal order by downloading the form at AnnualCreditReport.com
  • Call in your order at 1-877-322-8228

What should you do with your report?

  • Review it for accuracy!
  • Follow the instructions to correct any errors.
  • And, always remember to keep copies for your records.

Were you hoping for your credit score instead? Try CreditKarma.com. It doesn’t give you a FICO score, but it comes close by providing scores from TransUnion and VantageScore. And, there’s no charge for you. CreditKarma funds their service through website advertising.

May you have a relaxing and successful summer!

P.S. I’ll send you another reminder in September to help you stay up-to-date on your credit before the holidays.

Join Jill Russo Foster for a Special Event

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Take Charge of Your Personal Finances to Ensure Business Success!

Register_Today_Button_SM-300x249Join WBDC for an evening of insight, guidance and networking. Hear from a successful entrepreneur who has lived with salary, commission and self-employed income streams and knows how to live and thrive.

Jill Russo Foster, author of Thrive in Five: Take Charge of Your Finances in 5 Minutes a Day, will share her professional guidance and personal wisdom to help you improve and better understand your finances. Every entrepreneur and those thinking of starting a business can benefit from learning the important steps to take to avoid over spending, improve credit scores and much more. Personal finances are the key to securing funding for any business.

First 10 registrants that attend the event will receive a FREE copy of Ms. Foster’s book at the event.

Waterbury Wednesday, June 3
6:00 PM – 8:00 PM
Naugatuck Valley Community College
Newtown Wednesday, June 10
6:00 PM – 8:00 PM
C.H. Booth Library

Pre-Registration Required/No Charge

For more information contact Jen Hrbek at 203-925-0686 or email jhrbek@ctwbdc.org.

20150603-CT-logoBrought to you through a partnership with the Department of Economic and Community Development

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20150603-SBAFunded in part through a Cooperative Agreement with the U.S. Small Business Administration.
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What will your retirement income be?

Remember these?

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You used to receive one in the mail around your birthday. If you are younger than 50, you probably threw it directly into the trash. (It’s much more interesting the closer you get to retirement.)

Now you can just go online

To see your Social Security statement, go to www.SSA.gov (If you have trouble remembering it, just think “ass backwards” then “gov”). You’ll need to set up an account with the typical personal details plus security questions to verify your identity. If you want added security, you can take it a step further and use information from a prior year’s W-2.

Why do you want to see it?

  • To verify your earnings. It’s a lot easier to correct errors when they are new.
  • To help you plan how and where you will live at retirement. You can see how much you will earn when it’s your time to collect. Is it enough to cover your mortgage payment? Is it enough to continue with your hobbies or cover basic expenses?
  • To help you decide when to retire. You will be able to determine your Full Retirement Age (based on year of birth). Currently, you can take your social security benefits early at age 62 with a lower monthly payout or wait as late as 70 to receive a greater payout.

Protecting your account

You can add extra security by having them text you a unique code every time you want to sign in online. In a surprise twist, setting this up initially involves them sending you a letter in the mail. It’s a process that takes 5-10 business days, but once it’s done, you can rest a little easier. I recommend taking this extra step, since everyone’s had their information compromised at least once or twice in the last few years.

I would suggest that you check your Social Security statement annually – either a month or so after you file your income tax or around your birthday. The important thing to do is to check it.

Read about Jill in the Stamford Advocate

Personal bankruptcies on the rise

With bankruptcies up, Women’s Business Development Council offers help
By Alexander Soule
Published 1:00 am, Sunday, April 19, 2015
StamfordAdvocate.com

2015-StamfordAdv1Maclyne Josselin might catch the eye of any corporate comptroller looking to build a staff, keeping a ledger within arm’s reach in which she tracks income and expenses to the penny.

Josselin’s business these days is managing her own personal finances — and “profits” have been exceeding “losses,” a welcome change from just a few years ago.

Despite an improving jobs market, and slightly higher wages and savings in Fairfield County in the past year, not to mention low oil prices and a surging stock market in the macroeconomy, personal bankruptcies rose 5.8 percent in the region last year to just over 1,500.

The local increase comes in the context of a 12.2 percent drop nationally in people seeking protection from creditors, and underscores a fragile economic recovery that is still causing pain for many, amid slow wage growth and high costs of living in Fairfield County.

While financial crises can strike from any number of directions beyond one’s control –job loss, health problems and family demands, to name a few — Josselin said she edged toward the financial cliff by living paycheck to paycheck on a nonprofit employee’s salary without eyeballing what she was spending, and was unable to save anything.

Josselin, a Stamford resident, said she was able to make the conscious decision to reverse her course, but it was difficult.

“It’s like breathing,” Josselin said, describing the habit she has honed of tracking her expenses daily. “Just getting started was the hardest part.”

With nothing to lose, Josselin began attending a free clinic on personal finance that the Women’s Business Development Council offers at its headquarters in Stamford, as well as at satellite offices in Danbury, Shelton and Hartford.

Jill Russo Foster runs WBDC’s personal financial education and budget coaching programs, and has written multiple books on personal finance, including “Thrive In Five: Take Charge of Your Finances In Five Minutes A Day.” She became an expert on the topic the hard way, saying she accumulated 27 credit cards while in her 20s before the inevitable financial disaster hit, requiring a couple of years to work to fix her credit problems.

Josselin would eventually hammer out a plan that worked to control her spending by tracking every penny — literally — that she pays out. She keeps it all in a binder she has titled “Young, Fabulous and Saving,” deriving it from the Suze Orman book “The Money Set for the Young, Fabulous & Broke.”

From student to tutor

Today, Josselin is one of WBDC’s volunteer budget coaches, having tutored three people to date in a half-dozen, one-on-one sessions spanning three months. It was intimidating at first, she said, with her first client a woman many years her senior.

Foster said about half of the people who go through the program have income putting them below the official federal poverty. Of the remaining half, she said she has counseled spouses with combined income as high as $190,000, who have fallen on hard times due to health issues, divorce or other calamitous life events.

WBDC’s advanced budget coaching sessions for people in financial crisis entail four major tenets. Perhaps surprisingly, the easiest is reducing debt, while the hardest is improving one’s credit score, mainly due to the fact it is hard to move that needle in the six-week span of the program. The other two legs of the stool are increasing one’s income-to-expenses ratio and boosting savings.

Of those who register for WBDC’s budget coaching programs, 85 percent say they have changed their spending habits. Though Foster would like to close that 15 percent gap to zero, it nevertheless is making a difference. With a staff of 16 people, five part-timers and volunteers, WBDC helps as many people as it can.

Since 2005, when Connecticut experienced a surge of bankruptcy filings before Congress stiffened rules on who could qualify, statewide bankruptcies have stayed in rough lockstep with the economy. From just under 4,000 filings in 2006 –likely an abnormally low number due to people filing in advance of the new rules — personal bankruptcies marched steadily upward to peak at nearly 11,250 cases in 2010, before receding each year to 6,750 cases last year.

Behind most of those cases there is an individual or family who has hit rock bottom, unable to make ends meet whether due to a lost job, medical bills, poor planning or bad luck.

Foster said there are common traps many people fall into, including deciding to postpone payment of a bill coming due in order to be accumulate funds to pay it off in full. Better to pay some of it right away and the rest when one is able, she said.

A utopian world

Hand in hand with bankruptcy is home foreclosure, with Corelogic tracking nearly 5,240 foreclosure proceedings in Connecticut for the 12-month period through February.

Both bankruptcy and foreclosure data can be influenced by external factors, according to Mark Stern, a Fairfield attorney who chairs the Bankruptcy Law Committee of the Fairfield County Bar Association. Those factors can include changes in bank policies regarding foreclosures or judicial retirements resulting in a backlog of cases.

Stamford state Superior Court Judge Douglas Mintz told Connecticut legislators in February that in 2012 and 2013 an increasing number of people participated in a foreclosure mediation program mandated in 2008 by the state. He said the program has helped 15,000 Connecticut families stay in their homes — 69 percent of whom signed up for mediation — and requested that the state make the program permanent.

“It would be a wonderful, utopian world where, you know, I would not have to do a foreclosure docket on a Monday morning,” Mintz said. “Even in the good times, people get sick and lose their job.”

WBDC CEO Fran Pastore said her organization had initially intended to end the budget coaching sessions led by Foster once the economy gained steam again, but now intends to keep it in place.

“We can’t even meet the demand of the number of people who want to get into the program,” Pastore said. “The despair is so real and it is very much alive ” a sense of despondency, despair — nowhere to turn.”

Josselin said she was able to turn it around just by taking the first step, and the next, and the next. She is now sharing her experience with others, and Foster suspects more will make the transition from student to tutor on what can be a long, hard road to financial stability — one people from up and down the various walks of life have traversed.

“What I try to tell people is that there is no shame or guilt about what happened in the past,” Foster said. “Just come in and start addressing it.”

Alex.Soule@scni.com; 203-964-2236; www.twitter.com/casoulman

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